返金ポリシー

RETURN & REFUND POLICY

Last updated: October 6, 2026

At PAWTRAIT, we want you to feel confident in your purchase. If something isn't right, we're here to help.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging, when applicable
- Include all original accessories and components

To start a return, please contact us at [YOUR SUPPORT EMAIL] with your order number and a brief description of the reason for the return.

Please do not send an item back without contacting us first. We will provide return instructions if your return is approved.

RETURN SHIPPING

For returns due to a change of mind, incorrect size selection, or other reasons unrelated to a product defect, the customer is responsible for return shipping costs.

If the item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review the issue and, where appropriate, provide a replacement or refund.

PERSONALIZED PRODUCTS

Personalized or customized products are not eligible for return or refund due to a change of mind or incorrect customer-provided information.

However, if a personalized product arrives damaged, defective, or differs from the customization information provided at checkout, please contact us within 7 days of delivery so we can review the issue and provide an appropriate solution.

REFUNDS

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may also depend on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We can only guarantee cancellation before the order has been processed or shipped.

Once an order has shipped, it may no longer be possible to cancel it and the return policy above will apply.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:
- Your order number
- Photos of the item
- A description of the issue

We will review your request and provide the appropriate next steps.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return due to a change of mind:
- Personalized or customized products
- Items that have been used, washed, damaged, or altered by the customer
- Items missing original components or packaging, where applicable

For return or refund questions, please contact:

PAWTRAIT
Email: choko03150820@gmail.com

We reserve the right to review individual return requests and apply this policy consistently with applicable laws and regulations.