配送ポリシー

SHIPPING POLICY

Last updated: October 6, 2026

At PAWTRAIT, we want your order to arrive safely and as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. SHIPPING DESTINATION

PAWTRAIT currently ships to customers in the United States.

Shipping availability may vary depending on the product and destination.

If a particular product cannot be shipped to your address, this will be communicated during checkout or before your order is fulfilled.

2. ORDER PROCESSING

Orders are typically processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, and fulfillment requirements.

We will make reasonable efforts to process orders as promptly as possible.

Please note that processing time is separate from shipping transit time.

3. ESTIMATED DELIVERY TIME

For products shipped to the United States, estimated delivery times may vary by product, fulfillment location, shipping method, and destination.

When available, the estimated delivery time will be displayed on the product page, at checkout, or in your order information.

For products using our standard shipping service, the estimated transit time may be approximately 5–11 business days.

These are estimates and are not guaranteed delivery dates.

Actual delivery times may be affected by factors outside our control, including carrier delays, weather, customs procedures, holidays, or unexpected transportation issues.

4. SHIPPING COSTS

Shipping costs may vary depending on the product, destination, shipping method, and order.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

If free shipping is offered for a particular product or promotion, the applicable terms will be displayed on the website or at checkout.

5. TRACKING INFORMATION

When tracking is available for your order, tracking information will be provided after the order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

If your tracking information has not updated for several days, please contact us and we will review the shipment status.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

PAWTRAIT is not responsible for delays, additional shipping costs, or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If you notice that your shipping address is incorrect, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

7. DELAYED OR LOST PACKAGES

If your order is significantly delayed or appears to be lost, please contact us at:

[YOUR SUPPORT EMAIL]

Please include your order number so that we can review the shipment.

We will work with the applicable shipping or fulfillment provider to investigate the issue and determine the appropriate next steps.

8. DAMAGED PACKAGES

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

* Your order number
* Photos of the package
* Photos of the damaged product
* A brief description of the issue

We will review the information and provide appropriate assistance.

Additional information regarding damaged or defective products is available in our Return & Refund Policy.

9. DELIVERY ATTEMPTS AND UNDELIVERABLE PACKAGES

If a carrier is unable to deliver your order because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances caused by the customer, additional shipping costs may apply if the package needs to be reshipped.

If a package is returned to the fulfillment provider because it cannot be delivered, please contact us so we can review the available options.

10. CUSTOMS, DUTIES, AND TAXES

For international shipments or shipments involving customs procedures, additional customs duties, taxes, or other import-related charges may apply depending on the destination and applicable law.

If any such charges are imposed on your order, the customer may be responsible for them unless otherwise stated at checkout.

PAWTRAIT does not control customs processing times or decisions made by customs authorities.

11. SHIPPING DELAYS

Although we work with fulfillment and shipping providers to deliver orders as efficiently as possible, delays can occur.

If we learn that an order cannot be shipped within the time originally represented, we will provide appropriate notice and, where required by applicable law, offer the customer the option to accept the delay or cancel the order for a prompt refund.

12. CONTACT US

If you have questions about shipping or your order, please contact us:

PAWTRAIT
Email: choko03150820@gmail.com

Please include your order number whenever contacting us about an existing order.

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By placing an order with PAWTRAIT, you acknowledge that estimated delivery times are estimates and may vary depending on circumstances outside our reasonable control, subject to your rights under applicable law.